Delux Deco Ltd Reviews

4.5 Rating 139 Reviews
91 %
of reviewers recommend Delux Deco Ltd
4.5
Based on 139 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone
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Phone:

0845 1283456

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Nice furniture but you'd better pray that you don't have an issue with anything as you'll then become embroiled in a spiral of doom as they do everything they can to wriggle out of being responsible.
Helpful Report
Posted 1 year ago
This was by far the worst customer service I have ever experienced. The long and short of it is as follows: We ordered the TIKs leather modular sofa in August of 2018 and received it in December of 2018. We liked it, but the stainless steel legs advertised were missing and instead it came with black resin legs that did not quite fit the sofa. We immediately called and they said they would send the correct ones. After almost a full year since ordering the sofa we just received the correct legs. This was after us having to chase them for every update and to actually have the correct legs. They refused to use a courier so the second set we received after waiting six months was yet another wrong set of legs. Because they would also get very angry at the poor reviews we posted, they threatened to never give us the correct legs if we did not take down the reviews, because they believed their contract was fulfilled by simply sending us any sofa. Finally we had to send an official letter before court claim and last week got the right legs, after much chasing from us, again. We had to fit them ourselves because no one contacted us to see if they ever arrived or when someone could come fit them. Please beware if you order from these people. It seems to be only good if you don't have any problems.
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Posted 2 years ago
Hi Thanks for your review.
Posted 2 years ago
Terrible service and not good quality! Would not recommend and not buy anything from this company again! Very disappointing.
Helpful Report
Posted 3 years ago
Dear Customer, sorry to hear that your experience doesn't seem to be a satisfactory one. Please email support@deluxdeco.co.uk to let us know how we can help further. Sincerely Regards Delux Deco Ltd
Posted 3 years ago
Delux Deco Ltd is rated 4.54 based on 139 reviews